1. What is a cookie?

Most sites use cookies. A cookie is a small text file, placed on your computer’s hard drive when you visit a site. This small file contains the name of the cookie, the value (which can be a unique code), the expiration date, and the domain name to which the cookie can be sent if you visit the same site later. With the cookie, the server can recognise your computer and it can even adapt to your behaviour as a surfer. Cookies help you to see information more quickly, because some data – such as language selection – are automatically installed from the second visit. This means the website recognises you. Cookies are not necessarily a problem. But it is good to know that they can also be used for other purposes. There are e-marketing professionals and online shops that use cookies and other software to track your surfing habits. They analyse your behaviour and associate it with your personal data. Generally speaking, this data has been provided by you in an electronic form. By associating the two types of information, a detailed picture of your complete consumption profile is created – on the internet and elsewhere. This consumer profile is useful for better targeting of advertisements, which makes them more effective. Most web browsing software can be set up so that you can accept or refuse (block) cookies. When you refuse a cookie, it is usually more difficult or sometimes impossible to browse.


2. Your consent

The use of cookies requires your prior and explicit consent. You can always return to this consent later and refuse (block) these cookies and/or delete them at any time by changing your browser’s settings. The warning message on the home page allows you to express your consent to our cookie policy. When you refuse this consent, you will still be able to access the site’s public parts, but some functions will be limited or impossible as shown below.


3. The different types of cookies used

3.1. Functional cookies

These cookies are designed to facilitate and analyse the functioning of our websites and to make their use more enjoyable and personalised.

They notably enable the:

- personalisation of services by memorising your preferences (language, currency, location, navigation data, etc.)

- avoidance of you having to repeat your choices whenever you visit the site

- the collection of information provided in the online forms

- the compilation of statistics (e.g. the number of unique visitors)

- analysis of the use of the site and the popularity of our pages


3.2. Third-party cookies

When you visit our website, sociodemographic data and profile data are collected and saved anonymously in a commercial cookie. These data help to improve the site’s content and functioning through the use of Google Analytics.


4. Privacy

When connecting to a site, besides the data included in cookies (see point 3), some data is automatically sent to the site by the surfer’s browser. This data includes the TCP/IP address (a number that identifies a computer on the network), the browser-makers and versions as well as the operating system and the last web page visited.


5. Cookie management

Most web browsers are automatically configured to accept cookies. However, you can configure your browser to accept or block (refuse) cookies. You can delete cookies already installed on your computer or on your mobile device at any time. Any settings that you make are likely to change your web browsing and your access to certain services that require the use of cookies. However, we cannot guarantee you access to all the services on our website if you refuse to save cookies. Blocking cookies does not mean that you will not see any online advertising. It simply means that the services presented to you will not be based on your supposed interests (linked to your browsing on the website). Moreover, you may still receive behavioural advertisements from other companies, if you have not blocked their cookies. In your browser settings, you can block the installation of cookies. The way in which cookies may be enabled or disabled, as well as their deletion, will depend on your device and your web browser. You can configure your browser so that:

- cookies are saved in your terminal or, on the contrary, they are blocked either systematically or according to their issuer.

- cookies can be temporarily accepted or blocked by you, before a cookie is likely to be saved in your terminal.


5.1. Agreement on cookies

The saving of a cookie in a terminal is subject to the terminal user’s prior consent: this user can express and modify this consent at any time and free of charge, through the choices offered to the user by their browser. If you have accepted in your browser the saving of cookies in your terminal, then cookies embedded in the pages and content that you have consulted can be saved temporarily in a dedicated space on your terminal. They will be readable only by their sender.


5.2. Refusing cookies

If you refuse to save certain types of cookies in your terminal, or if you delete those that are saved there, you will no longer be able to benefit from a number of functions that are still necessary to navigate some spaces on our site. This would happen if you were trying to access our content or services that need to identify you. It would also happen when we – or our service providers – could not recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal seems to be connected to the internet. Where applicable, we disclaim all responsibility for the consequences of the degraded operation of our services that may result from our inability to save or consult the cookies necessary for their operation and that you may have refused or deleted. If you want to refuse commercial cookies (such as those from Google), you can do this with the help of the website here:


5.3. How can you make your choices, depending on your browser?

The settings of each browser will vary, when managing cookies and your preferences. These settings are set out in your browser’s help menu, which will show you how to change cookie preferences to suit you.

- Internet Explorer:

- Safari:

- Chrome:

- Firefox:

- Opera:

- Other browsers: please refer to your browser’s help or visit its publisher’s website.


5.4. Do not track

You can also configure your browser so that it sends a code telling websites that you do not want to be tracked (option ‘Do Not Track’).

- Internet Explorer:

- Safari:

- Chrome:

- Firefox:

- Opera:



Legal information about the application "My Brussels"





1.1. Legal Information

The application My Brussels (hereinafter the “Application”) is offered and operated under the responsibility of the civil limited liability company IRISnet, whose registered office is located at 21 Avenue des Arts, 1000 Brussels, and which is registered with the Crossroads Bank for Enterprises under the number 0847.220.467, VAT number 0847.220.467), hereafter, “IRISnet”.

The hosting service linked to the Site is provided externally by Orange Application for Business on the Microsoft Azure platforms.

1.2. Acceptance

The present General Terms and Conditions of Use (hereinafter the “GTCU”) govern the offer of the Application by IRISnet and the services that are linked to it. The application is offered by IRISnet and is free of charge. It is available to all smartphone users (hereinafter, “You” or the “User”) who use the IOS or Android operating systems.

Use of the Application and of the Service implies the User’s full and unreserved acceptance of the GTCU.

The GTCU exclusively govern the relationship between the Users and IRISnet relating to the use of the Application. They can be consulted at any time in the Application.

1.3. Changes

IRISnet reserves the right to change and update, at any moment, and without prior notice, the GTCU, access to the Application and to its content. All of these changes are binding on Users each time they access the Application.

If Users continue to use the Application after changes have been made, they shall be considered to have accepted said changes. The Application is intended to evolve over time.

Please note that use of certain (existing or future) functionalities offered by the Application may be subject to additional terms and conditions of use.

1.4. Language Versions

The present General Terms and Conditions of Use are available in French, Dutch and English. In the event of discrepancies, the French version shall prevail over the other versions.


2.1. General Description of Service

The Application is a mobile application for Android or iOS mobile devices which uses geolocation and is currently intended to offer services and information to facilitate travel (traffic info) and everyday life (events, places of interest, etc.)

2.2. Service Availability

The availability of the services and functionalities offered via the Application may sometimes vary depending on, but without being limited to, the type of device you use to access the service or its operating system, your telephone operator or the SIM card you use. IRISnet cannot be held responsible if the device used is not compatible with the Application or if the version of the Application that is downloaded is not suitable for the device.


In order to use the Application, the User must first go to Apple’s App Store (hereinafter the “App Store”) or Google’s Google Play Store (hereinafter “Google Play Store”), using their smartphone, to download the Application. The relationship between the User and the App Store or Google Play Store is governed by the general terms and conditions of Apple or Google respectively, as applicable at the time, which the User must read and accept. IRISnet is in no way liable for problems linked to downloading the Application or the availability of the Application on these platforms.


The Application and its components (trademarks, logos, graphics, images, animations, texts, etc.) are the property of IRISnet or, where applicable, its partners, in particular Orange Applications for Business. They are protected by intellectual property rights (in particular copyright and related rights, trademark rights, etc.) and may therefore not be reproduced, used (other than for the use of the Application by the User in accordance with the GTCU) or distributed without the prior written authorisation of IRISnet or, where applicable, the owner of the rights concerned.

IRISnet hereby grants the User a license to use the application for private purposes, said license being non-exclusive, non-transferable, without the right to sublicense, granted for an indefinite period and revocable at any time without any reason being given. Users may print a copy of the content displayed on the Application for their own personal use, provided that they do not alter the content of the Application in any way and that they retain all references to the authorship and origin of the Application. Users also undertake not to circumvent technical measures put in place for the protection of documents and multimedia elements. Any use of the Application and its components not covered by the present article is strictly prohibited.


5.1. Availability and Functioning of the Application

IRISnet shall, as far as possible, ensure that the Application is up to date and remains accessible to a normal number of Users. IRISnet reserves the right to suspend or terminate all or part of the Application at any time, without justifying the reasons and without prior notice. IRISnet cannot be held liable for any loss and/or damage of any kind whatsoever resulting from the suspension, interruption, (technical) disruption, slowing down, difficult accessibility and/or cessation of accessibility to all or part of the Application. Except in the event of gross negligence on the part of IRISnet, it shall not be liable for any damage that may result from the User’s use of the Application.

5.2. Information Included and Links to Other Sites

The Application does not collect any data of a personal nature.

The Application collects and makes available to the User data collected manually and/or via regional APIs, which are not controlled by IRISnet, which therefore assumes no responsibility for their accuracy and/or completeness.

Hypertext links to other websites may appear in the Application. These third-party sites are not controlled by IRISnet, which therefore assumes no responsibility for their functioning, their content or their use. Unless expressly stated otherwise by IRISnet in the Application, the existence of such links does not imply any approval by IRISnet of these third-party sites or the use that could be made of them, nor any association or partnership with the operators of these sites.

5.3. Navigation Data

IRISnet uses tools to track usage in the Application (Google Analytics for Firebase). This data is used to understand User behaviour, remotely detect problems and improve the overall user experience. The data collected includes the type and version of the browser or mobile device, the time and duration of the session, the pages visited, etc. Absolutely no personal data is collected.

5.4. Changes

If the User notices a problem, inaccuracy or defect in the Application or if they wish to add information, they are invited to notify IRISnet at the following address, so that measures can be considered.



IRISnet’s failure to exercise any provision of the GTCU at a given time shall not be construed as a waiver of any subsequent exercise of its rights thereunder.


The invalidity, lapse or unenforceability of all or part of one of the provisions above or below shall not invalidate the GTCU as a whole. The provision that is completely or partly null, void or unenforceable shall be deemed unwritten. IRISnet undertakes to replace this provision with another that will perform, as far as possible, the same function.


Any questions, complaints or claims relating to the Application or to these GTCU may be addressed to IRISnet at the following email address : IRISnet will do everything possible to deal with them quickly.


The GTCU shall be governed, interpreted and applied in accordance with Belgian law, without regard for the provisions of territorial conflicts of law. In the event of a dispute, the User and IRISnet undertake first of all to attempt to resolve their dispute amicably and after receipt by IRISnet of a complaint via its email address, Any protest or dispute shall fall exclusively under the jurisdiction of the judicial district of Brussels (Belgium).

Copyright 2019 My Brussels (IRISnet) | All Rights Reserved